Welcome to the New Horizon Outfitters Support Hub!

We know that when you’re gearing up for your next adventure, whether it’s fishing at dawn, tracking through the bush, or fossicking for hidden treasures, you need reliable gear and a support team that’s just as ready for adventure as you are!

If you need assistance, you’re in the right place.

Quick Links

  • Shipping & Delivery

    We ship across Australia and beyond, so no matter where your next adventure takes you, we’ll get your gear there.

    • Processing Time: Orders are usually packed and sent within 2-5 business days.
    • Delivery Estimates:
      Standard Shipping: 5-10 business days
      Intentional: varies greatly at the moment. We do our utmost to get them to you ASAP for adventuring.

    Tracking details will be sent via email once your order has shipped!

    Find out more here.

  • Returns & Refunds

    Not 100% happy? We get it—gear has to feel right. If your order isn’t what you expected, we offer easy returns.

    • 30-Day Returns for unworn, unwashed items in original condition.
    • Faulty or Incorrect Items? We’ll make it right—just reach out to us.
    • Exchanges Available – Need a different size? We’ll sort you out when the item is unworn (beyond being tried on), unwashed, and in original condition.

    Read our full refund & returns policy here.

  • Sizing Guide

    • Please see our Shirt Sizing.
    • For our Pant sizing (coming soon).
    • Sizing for our jumpers, click here (coming soon).

    Measurement Instructions

    - Chest: Measure around the fullest part of the chest, keeping the tape horizontal. Measurements are taken when the shirt is lying flat.

    - Waist: Measure around the narrowest part of the waist, usually near the belly button.  Measurements are taken when the shirt is lying flat.

    - Hips: Measure around the fullest part of the hips, keeping the tape horizontal. Measurements are taken when the shirt is lying flat.

Need other Support...Email us here