1. Order Processing
Processing Time: Orders are processed within 1-3 business days (Monday-Friday). Orders placed after 1 PM AEST or on weekends/public holidays will be processed the next business day.
2. Shipping Methods and Costs
Domestic Shipping (Australia): 'Standard' $12. 'On Us' when the order is over $150. 'Express postage' $18
International Shipping: $25
Note: Shipping charges are calculated based on order value and destination. Additional charges may apply for oversized or heavy items.
3. Delivery Estimates
Domestic Orders: Delivery times range from 2 to 6 business days, depending on the selected shipping method.
International Orders: Delivery times vary by destination and shipping method, typically between 3 to 14 business days. Please note that customs processing may cause delays beyond our control.
4. Shipping Restrictions
PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes or APO/FPO addresses. A physical street address is required for delivery.
International Restrictions: Certain products may be restricted from shipping to specific countries due to local regulations. Customers will be notified if their order cannot be fulfilled.
5. Order Tracking
Tracking Information: Once your order is shipped, a confirmation email with tracking details will be sent. You can monitor your shipment progress through the provided link.
6. Customs, Duties, and Taxes
International Orders: Recipients are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product or shipping costs and are payable upon delivery.
7. Shipping Delays
Unforeseen Circumstances: While we strive for timely deliveries, delays may occur due to factors beyond our control, such as customs inspections or carrier delays. We appreciate your understanding in such cases.
8. Lost Packages
Lost Packages: If your package is lost in transit, please notify us promptly. We will work with the carrier to locate the package or provide a suitable resolution.
9. Returns and Exchanges
10. Contact Information
For any questions or concerns regarding shipping and delivery, please contact our customer service team:
Email: newhorizonoutfitters@outlook.com
11. Policy Updates
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on our website.